Privacy Policy

The protection of your personal data is one of L'ENFANTIN's core values. By using our website (www.L'ENFANTIN.com), you acknowledge that you have read this privacy policy ("Privacy Policy"), which governs the use and protection of your personal data collected when you use our site, i.e., any information that directly or indirectly identifies you ("Data" or "Personal Data"), such as your surname, first name, postal address, email, customer number.

 

Who is responsible for processing and protecting your data?

The data controller who determines the purposes for which your data is collected is the company L'ENFANTIN, whose registered office is at 25 rue de l'Exposition 75007 Paris, registered in the Paris Trade and Companies Register under number 909 942 831, and can be reached by telephone at 01 47 05 22 59 and by email at: contact@lenfantin.com.

 

What personal data do we collect?

Your personal data is collected, for example, when you fill out dedicated forms on the Site or when you create your customer account in-store, when you place an order on the Site, during your exchanges with customer service, and more generally when you browse our Site. This includes the following Personal Data:

Information collected when you create your account on the Site, such as your surname, first name, email address, password, your contact preferences regarding newsletter subscription, your telephone number, and date of birth.

Information necessary for managing and tracking your orders, such as your credit card data for the transaction, your order history (e.g., purchase amount, references of ordered products), your written or telephone exchanges with our customer service;

Information collected during your browsing on the Site, such as your browsing history (e.g., date, time of connection and/or browsing, pages visited), terminal and browser type, your location, browser language, access provider, IP address.

 

Why do we use your Personal Data?

We use your Personal Data for several reasons.

Our primary objective is, of course, to always satisfy you as a customer. As such, we collect most of your data as part of your purchases, notably to deliver your orders and assist you in monitoring our relationship.

Furthermore, we may collect your Data when you give us your consent for purposes that will optimize your experience with our brand.

 

Finally, other data is collected because it arises from a legitimate interest (for example, to allow you access to our Site and its use).

Below are more examples of data collection purposes:

  • Legal basis
  • Processing purposes
  • Your purchase act
  • Ensure delivery of your ordered products
  • Manage customer relations and your potential complaints
  • Your consent
  • Receive our newsletters and personalized offers

Enjoy a personalized browsing experience based on your purchase history and your browsing on the Site

Enjoy our personalized advertising offers on third-party media

 

Our legitimate interest:

  • Access and use of the Site
  • Analyze and improve the quality and performance of services
  • Monitor Site usage and improve your experience
  • Preserve our rights
  • Manage transactions and combat fraud
  • Develop statistics and segmentations, studies and analyses to improve our customer knowledge
  • Share Data within L'ENFANTIN for customer knowledge purposes

 

What rights do you have regarding your Data?

In accordance with applicable personal data regulations, you benefit from and can exercise the following rights with us:

Right of access: you have the right to access the Personal Data we process;

Right of rectification: you have the right to ask us to rectify your data if it is inaccurate or incomplete;

Right to erasure: you have the right to ask us to delete your Data (subject to the terms set out in Article 8 below);

Right to object: you have the right to request not to receive communications from us anymore by using our online forms, our links present at the bottom of our emails;

Right to data portability: you have the right to request the portability of your Data, if the conditions for exercising this right are met;

Right to information: you have the right to obtain information on how we process your Data.

 

To exercise your right, you can send us an email by filling out the contact form, subject "Personal Data" located on the contact page of the Site or a letter to the following address: L'ENFANTIN, 25 rue de l'Exposition 75007 Paris. We may ask you to provide proof of identity.

We undertake to respond to you as soon as possible after receiving your request.

 

Who are the recipients of your Personal Data?

Your data is primarily intended for use by our services. It may sometimes be communicated to external recipients for the reasons described below. In any event, the recipients of your data are selected by us based on their competence in terms of data security and confidentiality. We sign contracts with these recipients to ensure the high level of security of their systems. These include our service providers responsible for optimizing the operation of our sites, ensuring your transactions and payment security, our service providers in charge of logistics (storage, preparation and delivery of your products), or our customer service, our service providers in charge of marketing and commercial studies, or advertising service providers.

Your Data may also be transferred to third parties, (1) subject to your prior consent, for processing consistent with the purpose(s) for which your Data was collected or (2) in cases where we are required to do so by law, as part of legal proceedings, or if it is a mandatory request from a public authority, or (3) if we are involved in a merger, acquisition, or asset sale.

 

 

Transfer of your Personal Data outside the European Union

Should Personal Data be transferred to a country outside the European Union, we undertake to take the necessary technical and organizational measures to ensure an adequate level of security for your data, as if it had remained within the European Union.

We require these data recipients to implement the measures necessary to ensure the same level of protection as that required by European personal data regulations, for example by using the European Commission's standard contractual clauses or binding corporate rules (BCRs).

 

Security and Confidentiality of your Personal Data

We implement technical and organizational measures to ensure the security, integrity, authenticity, and confidentiality of personal data. We ensure that our partners maintain a level of protection similar to ours regarding your Personal Data. We also ensure that your transactions are secure through the implementation of appropriate measures and fraud prevention.

How long is your Personal Data kept?

We retain your personal data for the period strictly necessary to achieve the purposes for which it was collected. Thus, we retain:

- your Personal Data, with the exception of your banking data which is collected and processed through our payment management service providers, for 3 years from the date of the last interaction between us (i.e., your last purchase, the last contact (call, email, chat or social networks) with our customer service, the opening of our newsletter, or failing that, the date of creation of the customer profile);

- connection logs that are collected, provided you consent, using cookies and other trackers used as part of the service, for a period not exceeding thirteen (13) months. For more details, refer to the "Cookie Policy"

Your banking data is stored by our payment partners, PayPlug and Paypal. When making online purchases, you will need to enter your bank details in the fields provided for this purpose. If you give your consent, and to facilitate your payments, you can choose to have our payment provider securely store your bank details so that they can be used for future purchases. You can then check the "Save your payment details" box when paying for your order. At any time, you can ask us to delete the registered credit card by going to your account, "My payment options" section, or by writing to us via our contact form.

Once your Data has been deleted from our database, some of your data may be kept in archive form with restricted access and strictly limited for the purpose of fulfilling our legal, accounting and tax obligations, as well as to manage your possible claims and warranty requests within the applicable limitation periods.

Once your Personal Data is no longer necessary for the purposes or for archiving purposes to meet our legal obligations or for the purposes of the applicable limitation period, your data will be irreversibly anonymized.

At any time, you have the possibility to ask us to delete all or part of your data, to object to their processing or to request their limitation, in accordance with article 4 above. In case of a request to delete your data, these will be deleted from our database and kept in archive form as indicated above.

 

Miscellaneous

In the event of any changes to how your Data is processed, we will update our Privacy Policy, and you will be informed accordingly.

 

Finally, we would like to inform you that in case of a complaint regarding the protection of your personal data, you can also contact the French supervisory authority, the Commission Nationale de l'Informatique et des Libertés, whose website is accessible at the following address: https://www.cnil.fr/

 

 Cookie Policy

When you browse our website, at www.L'ENFANTIN.com (the "Site"), browsing Data may be collected, if necessary with your prior consent, from cookies placed on our Site. During their lifespan, these cookies will improve your experience with our brand. The purpose of this section is to provide you with clear and complete information on the origin and use of cookies that are placed on your terminal (fixed or mobile computer, tablet, smartphone, etc.) when you visit our Site and on the means available to you if you wish to object to them.

 

What is a cookie?

A cookie is a text file or tracker that, during its validity period and only if you have consented to its placement on your terminal, identifies and recognizes your terminal during your subsequent visits, thus providing you with a better browsing experience ("Cookies"). The placement of Cookies only allows the issuer of the Cookie to identify a terminal, and not directly its user.

 

What are cookies used for?

The Cookies placed on the Site are of several types and each serves different purposes:

 

Strictly Necessary Cookies

 

Strictly necessary Cookies are technical Cookies that are essential for the functioning of the Site and allow you to browse the pages of the Site, access the various products and services we offer. These include, for example, Cookies that remember your session identifiers, your shopping cart or the information you have entered in a form, or Cookies that adapt the presentation of the Site to your preferences (language used, display resolution).

Strictly necessary Cookies for the proper functioning of the Site will always be active on your device to enable your browsing on the Site.

 

Performance and Personalization Cookies

Performance and personalization cookies are functional cookies. If you accept them, they allow us to measure the audience of our Site's content in order to improve the relevance and usability of our services, notably by establishing statistics and traffic volume.

These Cookies also allow us to personalize your browsing experience on the Site based on your purchase history or the products you have viewed on the Site.

 

Advertising Cookies

Advertising Cookies allow us, if you accept them, to display advertisements on the web pages you view that are adapted and personalized to your profile and your interests on third-party websites containing advertising spaces. To this end, we may share your browsing data with our partners, including social networks. These advertisements will be offered to you based, for example, on your browsing history, your purchases, or your location data.

 

How to set up your Cookies?

Apart from cookies strictly necessary for the operation of the Site, the deposit of a cookie on your terminal is subject to your prior consent. You can at any time set your cookie choices directly in your browser by clicking on the links available below:

  • Safari
  • Chrome
  • Firefox
  • Edge / Internet Explorer
  • iOS

 

How long is your consent for Cookies valid?

The validity period of your consent for the placement of Cookies is 13 months from your choice. At the end of this period, we will ask you to renew your consent. If you have not expressed any choice, we may contact you again to ascertain your intentions. In any event, you retain the possibility to withdraw your consent at any time by using our Cookie settings tool.

 

What are the consequences if you refuse Cookies?

By configuring your Cookies in the settings tool or in your browser, you may alter your browsing experience on the Site and no longer benefit from certain features. For example, by refusing to allow performance and personalization Cookies, your browsing on the Site will no longer be adapted to your preferences, particularly with regard to the products you have viewed. Furthermore, we disclaim all responsibility for any navigation difficulties you may encounter following your decision to delete Cookies.